We agree too..... We had a split stay,WL &
AKL. We received a call yesterday from
Disney saying “We are sorry but WL will closed this year and next year. We aren’t
sure when and if WL will be open . You are now staying at GF. Have A Magical Day”
Today we went on the chat...,waited five minutes . Chat online ask us to fill out form
and someone will call you. So we waited.
The main reason why we went on the chat is to find out about our tickets are in limbo. We called at 7:00am and couldn’t believe what was said “We are experiencing heavy call volume’s at this time please hold on” so we did. Every so often it sound like someone was going to answer. So around 10 am we went on to chat . We think it took about 2 hours for some to call, but wrong guest information. She put us on hold , twenty minutes , she was back. She apologized for wait and said “O did you received a call from
Disney? “ We said yes. WL is closed and we are moved to GF. She then said that not what she meant. She then told us about AKL not going to be open this year and maybe not next year. She then apologized again say
“We must fix this. O my. I do have to tell you
the system won’t let me do this. I have to call a special team. Sorry to say you are going to be on long hold. Please hold on” We waited and waited, almost 3 hours right when
“ it’s a small world “ the line went dead. Check my phone, not mine .....
So again went to the chat line explained and filled out another form. Someone called at
8:30 tonight very short on the phone....
“ Hello Disney calling you have reservations at Kidani 1 bedroom Savanna Villa. Have a nice Day” and then phone went out again.
So I guess Tuesday I call or chat to find out what happen to tickets ,once they removed the dinning , we went from package to room only.