I try not to be too negative when I go out and I never insult a service worker's intelligence, but the fact that they said they didn't realize the name "may contain bacon" was so literal makes me believe that they were either acting oblivious, or they are oblivious. I'll use those words. I understand someone not noticing bacon not being on a burger (has happened many times to me in all sorts of restaurants) and I'm sure people will argue they should notice it (my mother would), but I'm pretty laid back. Just give me bacon on the side and it's all good. However, please, do not tell me you're a trained server, at a resort that is very serious on theming, who should know your menu inside and out, and state you had no idea at all there was even supposed to be bacon on it, especially if it's called "may contain bacon". I have a feeling they thought it was best to act as if they were unaware rather than admitting fault of someone forgetting it entirely, however, it just makes you look as if you do not know your menu and need to be re-trained. It's not her fault, but both server and chef might need a lesson anyway. You're supposed to bring it back and get an entirely prepared meal. It takes forever, but as you said, getting a plate of pork and bacon, but having a cold burger doesn't help. It's a double edged sword once something goes wrong, because you either get an entire new meal (and wait), or get another item, or two that is corrected, but then other parts are cold.