This my personal opinion and others may and will probably disagree but anyways
We stayed there after our last cruise this March.
Checkin was like a 50 minute wait. There were maybe 2 or 3 clerks which wasn't bad considering there were maybe 12 people in line. However they didn't know what they were doing and the only entertainment was listening to the folks in front of us ranting and raving at the poor CM's.
I had made the ressies for the two rooms in my name with the intent of the other people with us putting it in their name. That couldn't be done according to the CM, IF we wanted to have key cards to charge to the room. I gave up after 5 minutes of trying to reason this out and said we won't charge to the rooms, just put it under their name and let me out of here!!!
The rooms weren't ready (to be expected) and we walked around and looked at the resort. The food court is HUGE. The prices imho were atrocious. We had breakfast there a couple of times and it just stuck in my craw to pay that amount. The setup is really a mess and it is a LOOOOOOOONG walk to get there.
There were no carts to carry luggage to your room. We had two rooms with 6 people and as 5 were ladies or young ladies (Yeah my sexist comment of the day) luggage was plentiful
They are not provided by the hotel. The room was one heckuva haul from the drop off and we got everything into the rooms after numerous trips.
The rooms were "OK" and spartan but clean. There is no atmosphere there imho. For the price I should have stayed off site and could have got much more and been about as close.
The parking if you got in later was terrible. Long walk from the corner of the parking lot. I just dropped off the other folks and then parked it.
Checkout was painfully slow again with insufficient staff for what was really a very small line. Checkins and checkouts were happening in the same line. Grrrrrrrrrrrrrrrrrr.
I found the place didn't seem like onsite Disney. I've stayed at the Caribbean, Poly and Beach Club before and all have a real Disney atmosphere. This didn't. I was sorely disappointed in the amenities, it was terribly crowded and realized the old adage you get what you pay for applied. (In fact I don't even think I got that much at the Pop Century Resort
I'm sure others have loved the place, and hey to each their own. At 50 + years old now I want a bit of comfort and atmosphere with the resort and didn't think I got it at the Pop Century
Sorry if I have offended any of you that are Pop or All Star fans.
Cheers,
Grumbo