We are all friends here, and I respect your opinion, but it seems to me this displays a fundamental lack of understanding at how business works. (Or perhaps I am misunderstanding your point, which is probably more likely!) The Disney Corporation is a giant multinational corporation governed by a Board of Directors, whose purpose for existing is to increase shareholder value. There is no such thing as a "reasonably profitable business" because shareholders are always looking for maximum return on their investment.
Now there is no question that Disney has a keen eye focused on customer experience, but we have to keep in mind the vast, vast majority of Disney's customers aren't hardcore fans who populate these boards and who religiously attend D23 every year. Nearly every facet of the Disney corporation is knocking it out of the park (if you will) right now - movies, cruise line,
ABD, parks, DVC...you name it. They are precisely where they should be thanks to Iger and his leadership team, and as a result Wall Street is generally very happy - as has been reflected in the stock price. I don't think Chapek has the charisma and creativity that Iger has/had, but time will tell if he can take the company to the next level.
It's worth remembering that there was a time when Disney was NOT the 100-pound gorilla they are now. After Walt's passing, when the vision of the company strayed and it was considerably weakened by a lack of vision and strength at the top, our beloved Disney was almost sold off to corporate raiders and broken up into pieces. So it may be worth keeping in mind that a very strong balance sheet and the favor of Wall Street isn't such a bad thing, even though they decide to replace your favorite attraction with a fresh new IP every once in a while.
Just sayin'!