There were a lot of screw ups that Universal made this weekend. A LOT! And for the first time ever I found myself in Guest Services to complain and there was a line behind me and out the door of others on the packages to do the same. Not only were they opening the Q&As to anyone and everyone, but they were also handing out the red carpet passes for Saturday night to random park guests, as well as tickets to the Sunday gala. I was willing to pay for those Gala passes that were supposedly sold out and was told "no sorry" yet they gave it to a random lady 12 feet in front of me entering the Spiderman line with a "Surprise and Congrats."
Why did not they not hand out the "red carpet passes" at 6 AM to those who could only be there if they paid for the package, not random people who just happened to be in the park? Why?
Then to be told later they handed them all out already.
Guest Relations however, were the biggest joke of the trip. Not only were they lying through their teeth to those of us complaining, they were down right rude and hostile to some. The guy I had was nice but selling more BS than a used car salesman. When he stated that "we are not giving away passes to the Gala to random guests," 10 people behind me yelled out, "Yes you are we have seen it, that's why we're here!". In the end he gave us two free passes to come back to the park for a day. Because yes, I'm going to fly down to Orlando for a day to go to a park that at the moment I am completely angered with sure. Not to mention, it's not much help when I have an AP.
The worst was the GR guy next to me being so extremely rude and downright sarcastic to the girls next to me complaining about the same thing. He told them, "You are not special, I don't care what you paid, we can do what we want. You got what you paid for little miss, so what is your problem or are you just spoiled?" Then the girls pointed to me and said, "they were next to us when we saw the passes being given," so I said, "yes I was" and he turned and tossed up his hand and said, "I'm helping them, not you so shut it," I was disgusted. He sent them away with nothing, not even an apology or a kiss my butt. Then after they left the room he then proceeded to belittle her to the guest he next helped. Of course the guest he next helped was there to kiss butt and ask if she could get the "special pin she heard they had for Potter that weekend", you know, the one we all paid extra for? He couldn't run fast enough over to the fullfilment center to get her one and thank her for being such an amazing guest. Sadly for him though, once he started to berate these three ladies my friend discreetly flipped on her iPhone video and got all of it on recording for Universal. Usually I am there to commend their staff but making people cry and belittling them to others not involved needs to be seen and reported to his bosses.
As for the Q&As, we were scheduled for 4 on Sat. At 2 we happened to be in the area and saw a line and asked what it was for and were told it was for the 4 PM Q&A and we could get on the Standby line for it if we wanted. We had no idea there was a standby since well...we paid for this. So they put us in another line. We got front row for it but waited 2 hours. So on Sunday we just did standby for all of them since we figured everyone else was so we should since we paid for the Celebration. Spent all day Sunday in lines, so we got 4 Q&As but always sat in the very back by choice as not to displace others who paid but may not have known. That was kind of a plus, but we were still in shock they had standby at all when we were told specifically that you could only go to the one you paid for.
In the end, Universal dropped the ball royally and everyone we talked to on the packages were furious, even those we shared a cab with at 5:30 AM who were complaining they already went to compain at GS. Same with those in line with us at the Q&As. It was just bad. The biggest highlight of the trip for me was I chose a lucky time for my paid Q&A and got Rubert from the front row, since that was the only one he did.