333disneymom
DIS Veteran
- Joined
- Mar 26, 2011
dvcmom72 said:so I just got off the phone with Member Services...I was told it CAN be done but it has to be done down there, at Guest Services. Not a big deal, I just thought I could save a few precious minutes of Disney time doing it ahead of time. I guess it just depends who you get on the phone! Maybe I'll try again later.
I would try again. I just upgraded yesterday. Tell them you heard it could be done by them connecting you to ticketing. That's what they did for me. The cast member I spoke to checked with a supervisor to see what the correct procedure would be, so you could maybe ask for a supervisor?