Well, we are having a "not so great" visit. We arrived Thursday night and are staying club level. Our visit to the parks are great. However, we must be having awful luck in the hotel rooms (we have 2.) First, I woke up with breathing issues (not hotel issue) and had forgotten my inhaler in the car. So at 705a, I went down to valet and asked to have someone get it. The valet area wasn't busy, in fact 3 valet people were standing around chatting. It took 20 mins to get the inhaler. Not a big deal except I had hoped to grab something from the concierge lounge prior to a meeting at 740a, so had to skip that. I seriously did not expect it to take that long. I often forget things in the car at DLH, and it is rarely longer than 5-7 mins. And I don't see them standing on the drive with my key for that length of time.
Then, we got back from our day for a rest at 3pm. Our room had yet to be cleaned. I figure they are running behind. I called VIP services because our room did not have bottled water (club level gets bottled water) and asked about housekeeping. He stated he would have them deliver water and ask to have them do our rooms next. Not a biggie. We were there til 440, when we left to meet friends in the park for dinner. I initially went upstairs to the Verandah to check it out and get pictures, however, it was not yet set up. They had several items out, but did not have serving tools out. This meant instead of waiting on them to bring out serviceware, people were using their fingers to grab cheeses, crackers, appetizers, etc... One server told me "We put them out when we get everything set up"... But having several hands moving the food around to get what they wanted did not make it appetizing for me. Luckily, I hadn't planned on eating, I just wanted to check it out.
We arrive back in the room after dinner about 845p. Water had been delivered, but rooms still not done. Turn down service was in my son's room, and he had her do bedding and towels. She then came to my room and was surprised it also had not been cleaned. So she made the beds quickly, changed towels, emptied trash, and repeatedly apologized. I called VIP services, and the same gentleman answered and was a little dismayed as he had specifically been told it had been handled.
Will let you know how day 2 goes.