Eeyore's the Best
Mouseketeer
- Joined
- Jun 4, 2009
Hi, we have found ourselves in quite a situation. We are going for two weeks in January, booked at Pop Century room only because we knew we wanted to use credit card rewards points to purchase our tickets, which we have done before.
Called the credit card reward to purchase tickets approx. 3 weeks ago, it's BMO Rewards, initial call seemed to go well, we purchased two 10 day Canadian Resident Park Hopper tickets and the agent told us she was booking them through Air Canada Vacations instead of directly through Disney because they have a better exchange rate. Not a problem we thought, as one of our prior tickets had been purchased through them, took a couple of days longer to get the ticket number but it wasn't a big issue.
A few days go by we haven't received the tickets, so I call in, they call ACV (Air Canada Vacations), they say oh they haven't go the tickets yet call back....this happens a few more times now I'm starting to get nervous. Our Fast Pass day is on December 10.
Call back today and finally get someone that somehow gets the answer from ACV that our tickets won't be sent out until 30 days because they are meant for off site guests. I have never heard of this!
Basically turns out what they are saying is that the tickets purchased as part of the package are different than stand alone tickets, which is crap, a ticket is a ticket. I've been on the phone with a supervisor from Rewards and now she is calling a supervisor at ACV to see what they can do.
Rewards is saying NO REFUNDS no matter what, I'm saying as far as I'm concerned if I can't get the tickets 60 days before hand they are useless.
Does anyone have any suggestions? I really don't want to stuck booking fast passes at 30 days!
Called the credit card reward to purchase tickets approx. 3 weeks ago, it's BMO Rewards, initial call seemed to go well, we purchased two 10 day Canadian Resident Park Hopper tickets and the agent told us she was booking them through Air Canada Vacations instead of directly through Disney because they have a better exchange rate. Not a problem we thought, as one of our prior tickets had been purchased through them, took a couple of days longer to get the ticket number but it wasn't a big issue.
A few days go by we haven't received the tickets, so I call in, they call ACV (Air Canada Vacations), they say oh they haven't go the tickets yet call back....this happens a few more times now I'm starting to get nervous. Our Fast Pass day is on December 10.
Call back today and finally get someone that somehow gets the answer from ACV that our tickets won't be sent out until 30 days because they are meant for off site guests. I have never heard of this!
Basically turns out what they are saying is that the tickets purchased as part of the package are different than stand alone tickets, which is crap, a ticket is a ticket. I've been on the phone with a supervisor from Rewards and now she is calling a supervisor at ACV to see what they can do.
Rewards is saying NO REFUNDS no matter what, I'm saying as far as I'm concerned if I can't get the tickets 60 days before hand they are useless.
Does anyone have any suggestions? I really don't want to stuck booking fast passes at 30 days!