EllaEnchanted
<font color=darkturquoise>iDIS...resistance is fut
- Joined
- Oct 8, 2006
Anybody else not heard back yet on onboard booking cards you turned in?
They indicated due to so many booking requests that we would be notified later when they were processed. I turned in a card saying to BOOK two placeholder cruises and use the credit card on file, but nothing has been processed yet. My sister turned in one the same day (but several hours earlier) and she got notification debarkation morning that hers had been processed.
I won't panic if some of you say yours haven't been processed yet...otherwise, who do I call???? (Checked my visa and no charges have been processed yet.)
We booked a dummy date cruise during the Alaskan leg of our cruise and got our confirmation in our fish on the last sea day. We actually talked to Russell (onboard booking CM) one night instead of filling out the card because there was no line at the booking desk and I know that Russell said he had a lot of requests to process when we taked to him. He said he actually had to change the dummy cruise date because so many people were booking a dummy date to get the OB discount and OBC. We also got a telephone message in our stateroom from Russell telling us he had some computer problems. I would try to contact DCL and explain to them that you never heard back from Russell and see what happens.
Same thing happened to us. I called and talked to Russell on the phone one day and he said that the system was down but that it would definitely get processed. We're off the boat now without a confirmation and without being charged. I called DCL to explain and they said they would definitely make sure it gets processed and honored. They said they had a backlog because there was so many who booked onboard. I told them there was 500 platinums onboard and they were shocked. I checked my cruises on DCline/castawayclub and it's not listed there yet and my card has still not been charged. I'll keep checking everyday.
Jackie, call DCL and explain. Make sure they have your info to input when they catch up.