Hi all, I'm repeating this question because I'd really like your thoughts. Forgive the repetition!
There's another thread devoted to whether anyone has felt pressured by CMs to give them an "excellent" rating on the satisfaction surveys at the end of the cruise whether they deserve it or not. (BTW, you can find that thread here.)
I don't want to repeat that discussion here, but I would like to ask a related question: Given that Disney needs feedback on their service, how can they get it without being irritating or intruding on our fun? Here's my post from that thread:
QUOTE:
Disney (and all service providers) needs feedback to make sure they can improve their service, and the closer to receiving the service, the fresher our impressions are, and the more reliable the feedback. Yet the very act of asking can intrude on our pleasure as guests.
Next, Disney (and other service providers) rewards and promotes those servers who rate well, and, I would hope, works with and provides more instruction to those who don't rate well. This means that the servers are under pressure to get good scores, and some of them (especially the less confident ones) turn around and put pressure on the guests they are serving to give them good scores. This is OK if they deserve it, and not if they don't, but again, can be irritating in either case.
How can Disney find out who is doing well, who needs more instruction to do better, and what DCL can improve without being intrusive or irritating? Remember that it needs to be done while it's fresh in our minds.
If you were Disney, what would you do? And, as a paying guest, how would you like to give feedback? What have you seen done elsewhere that works, or that you like? What, in your opinion, doesn't work?
This is a difficult problem, and one that's not unique to Disney, but if we can come up with a better way to help Disney improve our experience, and help us have more fun, ultimately we will benefit from it most!
END QUOTE
I would very much be interested in your thoughts on this, especially from those who are repeat cruisers!
Thanks,
Richard