As a recent former CM, the answer is yes the company is not supportive anymore. I noticed the changes about 3 years ago when I worked in merchandise and there was a shift in customer service towards confronting the guests. We were no longer in a supportive role. We had to ask who they were shopping for, what they were looking for, and if we didn't have it, suggest something in our store for them to buy, and of course thank them for shopping there at the end. I personally like to shop in peace but we had to constantly "engage" people coming in the store. I personally hated doing it, and hated when I was shopping and someone did it to me. Profit is now the first key!
The leaders are under great stress to keep costs down and therefore they are scheduling less people. Less people and more work for the CM's to do on a wage that doesn't cover the cost of living in Central Florida. During the pandemic CM's were treated very poorly. Now they brought in so many college program kids that part-time employees are not getting scheduled any hours...which makes for angry cast members. This was the first time the college program kids were not interviewed on the phone, so that indicates how desperate Disney is for bodies. I have family and friends still working for Disney and one person recently had traditions for the third time. She worked at the parks for 3 years, did a college program and now came back PT. She said traditions was not at all what it was before, so the new CM's aren't getting "indoctrinated" the same. Disney can't hire enough people right now and are taking anyone that can pass the background check. I have noticed this attitude when I worked in the parks and I see it when visiting the parks.
The CM's are fed up with Disney and the guests who are just horrible. I went to Disney Springs yesterday afternoon to look at the 50th merchandise and I have never seen people act so terribly. They were pushing and shoving, grabbing merchandise out of the CM's carts while they were restocking items, and one CM said someone snatched something directly out of their hand. People are awful now, and think CM's deserve to be treated better? I disagree and get angry with people that post CM's are rude...yes they can be, but it is a direct reflection on their working conditions, management, and guests. It will never be the same Disney as even 5 years ago, and people need to adjust their expectations.