Mazzy
Planning for 2019
- Joined
- Mar 3, 2000
I rang to reserve our seats on the flight on Sunday, and whilst I was on just thought I would ask what the situation was regarding availability of DVDs with captioned films for deaf passengers, as they had withdrawn this service in October.
I was pleased to hear that they had re-instated the DVDs 2 weeks ago, but never one to trust anyone after past experiences, I decided to ring Virgin Atlantic Reservations. Again I was told the DVDs were available from tomorrow, so slight difference in info, but good news nevertheless.
Today I decided to ring Virgin Holidays Special Needs to see if they were aware of this news, and when I rang them they said they didn't know about it, and thought maybe it was wrong. Reason being that VA recently re-introduced DVDs to Upper Class, but this didn't include the captioned films.
Another call to Virgin Atlantic confirmed this to be true, the only DVDs available were to Upper Class, and not with subtitled films anyway.
So... after having my hopes raised yesterday, I am now backto square one. Very angry at VA for giving out wrong information (Twice) and very disappointed that nothing has changed in the situation since October.
I have spoken to VA Special Needs senior officer who actually attends meetings where decisions are made, and who will try his best to put forward my case. So it's just a case of wait and see now. We don't fly until December so they have plenty of time to get their act together.
Very disappointed, to say the least
I was pleased to hear that they had re-instated the DVDs 2 weeks ago, but never one to trust anyone after past experiences, I decided to ring Virgin Atlantic Reservations. Again I was told the DVDs were available from tomorrow, so slight difference in info, but good news nevertheless.
Today I decided to ring Virgin Holidays Special Needs to see if they were aware of this news, and when I rang them they said they didn't know about it, and thought maybe it was wrong. Reason being that VA recently re-introduced DVDs to Upper Class, but this didn't include the captioned films.
Another call to Virgin Atlantic confirmed this to be true, the only DVDs available were to Upper Class, and not with subtitled films anyway.
So... after having my hopes raised yesterday, I am now backto square one. Very angry at VA for giving out wrong information (Twice) and very disappointed that nothing has changed in the situation since October.
I have spoken to VA Special Needs senior officer who actually attends meetings where decisions are made, and who will try his best to put forward my case. So it's just a case of wait and see now. We don't fly until December so they have plenty of time to get their act together.
Very disappointed, to say the least