Had a problem today buying a wine package for forthcoming cruise.
I cannot do it on the app or DCL website. I can log on and see everything but when trying to add the wine package it says reservation not recognised.
So today I rang DCL to add it but the agent added it for each person in the stateroom despite me saying that it was to share between the two of us in the dining room.
I can see it as pending on my cc.
I immediately rang again but this time the agent said that he didn’t know anything about wine packages and so had to read all terms and conditions despite me pointing it out that it’s not like a per person beverage package on other cruise lines. After an age he agreed and refunded one person which will take 14 days to process.
So assuming that works should I get a receipt to say I’ve actually bought it? Right now I just have a mess and nothing to prove I’ve paid once never mind twice!
I cannot do it on the app or DCL website. I can log on and see everything but when trying to add the wine package it says reservation not recognised.
So today I rang DCL to add it but the agent added it for each person in the stateroom despite me saying that it was to share between the two of us in the dining room.
I can see it as pending on my cc.
I immediately rang again but this time the agent said that he didn’t know anything about wine packages and so had to read all terms and conditions despite me pointing it out that it’s not like a per person beverage package on other cruise lines. After an age he agreed and refunded one person which will take 14 days to process.
So assuming that works should I get a receipt to say I’ve actually bought it? Right now I just have a mess and nothing to prove I’ve paid once never mind twice!