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Cruise and Theme Park Operational Updates due to Coronavirus

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I gave 1 last chance to Disney.

This is a UK holiday package booked directly with UK Disney which is apparently the Walt Disney Travel Company International.
My booking`s in late September 2020.
ASTMo.

I got through to the CM. He didn`t know that the website said:

Guests with reservations for travel through July 10 may request immediate assistance with modifying their plans for dates in 2020. Those currently traveling July 11 - December 31, 2020 may request assistance beginning Monday, June 22. Modifications into 2021 can be made beginning June 24.

He said it`s all new to them. He spoke with guest relation. They have no answer right now.

He said Disney will contact me with my option If anything needs to be done. I should stay put and go ahead reserve my Park Days at noon.
And I`ll be fine.

I`m starting to think. Just me thinking no confirmation from Disney. And it might only be about International booking....

You only have to call them to modify your reservation in case your hotel is scheduled to open and your check in date is before the scheduled opening date. For now that`s the only logical explanation I have.
And it might be true only regarding International bookings.

Who knows????


EDIT also it`s not 7am in US yet and he said they don`t have access to the system to modify anything ?

EDIT 2 I spoke with a different CM he confirmed Disney will move me in case my resort won`t be opening on their cost. I double checked he said I do not have to pay the price difference If there will be

IT`S A DISNEY INTERNATIONAL BOOKING might be different for US bookings though

He did say Park Day reservation should be open 7 ET today
 
Last edited:
GusGusTheMouse said:
Disboards,
Future DH will be taking over the first shift (1-4). If you see I’m asking a stupid question here, please support him in his time of need! I have told him I have left him in good hands!
Click to expand...
Have to say... I’m very proud of him. For not being Disney-crazy he stayed up til 4am refreshing the screen every 5 minutes! True love! :lovestruc
 
koszmok said:
I gave 1 last chance to Disney.

This is a UK holiday package booked directly with UK Disney which is apparently the Walt Disney Travel Company International.
My booking`s in late September 2020.
ASTMo.

I got through to the CM. He didn`t know that the website said:

Guests with reservations for travel through July 10 may request immediate assistance with modifying their plans for dates in 2020. Those currently traveling July 11 - December 31, 2020 may request assistance beginning Monday, June 22. Modifications into 2021 can be made beginning June 24.

He said it`s all new to them. He spoke with guest relation. They have no answer right now.

He said Disney will contact me with my option If anything needs to be done. I should stay put and go ahead reserve my Park Days at noon.
And I`ll be fine.

I`m starting to think. Just me thinking no confirmation from Disney. And it might only be about International booking....

You only have to call them to modify your reservation in case your hotel is scheduled to open and your check in date is before the scheduled opening date. For now that`s the only logical explanation I have.
And it might be true only regarding International bookings.

Who knows????


EDIT also it`s not 7am in US yet and he said they don`t have access to the system to modify anything ?

EDIT 2 I spoke with a different CM he confirmed Disney will move me in case my resort won`t be opening on their cost. I double checked he said I do not have to pay the price difference If there will be

IT`S A DISNEY INTERNATIONAL BOOKING might be different for US bookings though

He did say Park Day reservation should be open 7 ET today
Click to expand...

Did you receive an e-mail through Walt Disney Travel Company International about 2-3 week ago asking to confirm, cancel or modify before the 27th of June? I was told that if i'd confirm, I would automatically be moved to a different resort if mine (ASSp) wouldn't be open on my arrival date (september 14th) by a phone CM (WDTC). Not sure if it will turn out like this ofcourse, since every phone CM says something different nowadays.
 
I've told my daughter if she wants her dog to have a walk this morning she will have to do it herself before she leaves for work. I normally walk the pooch but not today :D. Splitting my time between the here, MDE and stalking for a missing day in my DVC December reservation. And I'm already out of caffeine :crazy2:
 
koszmok said:
I gave 1 last chance to Disney.

This is a UK holiday package booked directly with UK Disney which is apparently the Walt Disney Travel Company International.
My booking`s in late September 2020.
ASTMo.

I got through to the CM. He didn`t know that the website said:

Guests with reservations for travel through July 10 may request immediate assistance with modifying their plans for dates in 2020. Those currently traveling July 11 - December 31, 2020 may request assistance beginning Monday, June 22. Modifications into 2021 can be made beginning June 24.

He said it`s all new to them. He spoke with guest relation. They have no answer right now.

He said Disney will contact me with my option If anything needs to be done. I should stay put and go ahead reserve my Park Days at noon.
And I`ll be fine.

I`m starting to think. Just me thinking no confirmation from Disney. And it might only be about International booking....

You only have to call them to modify your reservation in case your hotel is scheduled to open and your check in date is before the scheduled opening date. For now that`s the only logical explanation I have.
And it might be true only regarding International bookings.

Who knows????


EDIT also it`s not 7am in US yet and he said they don`t have access to the system to modify anything ?

EDIT 2 I spoke with a different CM he confirmed Disney will move me in case my resort won`t be opening on their cost. I double checked he said I do not have to pay the price difference If there will be

IT`S A DISNEY INTERNATIONAL BOOKING might be different for US bookings though

He did say Park Day reservation should be open 7 ET today
Click to expand...

A CM on the chat also didn't know about being able to modify on June 22nd. Told me Disney would contact me and they don't have a schedule of when they will switch your reservation for you if your resort isn't opening. Said if we modify we would be charged current rate, but if we wait for Disney to move us then we have a current rate. After I went back to their website, I read further down on the hotel page and found the starting June 22nd call to modify or if not completed 7 days before trip they will cancel the reservation.
 
joelle89 said:
Did you receive an e-mail through Walt Disney Travel Company International about 2-3 week ago asking to confirm, cancel or modify before the 27th of June? I was told that if i'd confirm, I would automatically be moved to a different resort if mine (ASSp) wouldn't be open on my arrival date (september 14th) by a phone CM (WDTC). Not sure if it will turn out like this ofcourse, since every phone CM says something different nowadays.
Click to expand...

Yes. I received the email. Confirmed it. Received the new invoice (`cause I lost free dining and got the discount) but until today no one told me that I`d be moved. Today they did :) I`m not that stressed out now.

Now we only have to concur the travel ban :)

Thanks for the info. It`s reassuring that you received the same info as me today.
 
koszmok said:
Yes. I received the email. Confirmed it. Received the new invoice (`cause I lost free dining and got the discount) but until today no one told me that I`d be moved. Today they did :) I`m not that stressed out now.

Now we only have to concur the travel ban :)

Thanks for the info. It`s reassuring that you received the same info as me today.
Click to expand...

And snatch those Park Reservations! Don't know which will be harder :rotfl2:
 
I woke up for the final time at 3:30 am Colorado time and hoping that these early morning efforts will not be in vain - scheduled my dining for our November trip on day 180 after I discovered that my account had been hacked and spent two hours with three different cast members deleting passwords, accounts, creating accounts with a new email address delaying my access by two hours. We all know what happened to those reservations. Now I sit (rather recline in bed), notebook ready, friends and family list restored (another two hour on hold wait Saturday to try to locate them post mysterious disappearance)... fingers crossed that we get at least one day in each park plus a few repeats during our seven night stay this Autumn. Then, please Disney Gods and Goddesses, do not require me to pay more for a new resort.
 
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