AP Only Info Thread Reservation System /Extensions / Refunds

[thisismyusername]

They told me if you paid with a GC, whether you still have it of not, the refund will be in the form of a new e-gift card. However expect to wait and additional time period measured in weeks to get the new GC. I have been unable to get any estimate as to when I will get a refund.

Thank you so much for your response. I'm OK with waiting--we're just saving it for the next time we need to buy APs. I appreciate it!

 

[sky13]

So I've received a refund but it doesn't quite seem the right amount!

Have a Platinum Pass activated end October 2019, which means I should have had around 7 months left on my AP. This was upgraded from a 10 day park hopper.

Emailed to ask for cancellation of the remainder of my AP (I tried calling at first, but am international so calling was tricky with the long hold times), which they acknowledged and processed. And got a refund for just under $400, which doesn't fit with the amount I was expecting if the refund of the remainder of my pass was pro-rated (7/12*$1195 (+tax?) which would have been around $700).

What I suspect they processed was either just refunding the period of time the parks were closed for (almost 4 months, which would fit with the refund amount I received), or refunding the amount I paid to upgrade to AP (can't remember the exact amount, but was probably around $600-700 to upgrade, and 7/12*600 = 350).

I've emailed them again and subsequently received the "Confirmation of Your Annual Pass Selection" email but no reply to the email I sent... I guess I will see what happens, but at least it appears that they have the correct option I chose in their system...

Will see what happens! Just wish they were more transparent about the whole process and made it easier to see what options you were requesting for and gave more information about how they calculated the refund instead of making me doing maths to try to figure out...

 

[keishashadow]

They told me if you paid with a GC, whether you still have it of not, the refund will be in the form of a new e-gift card. However expect to wait and additional time period measured in weeks to get the new GC. I have been unable to get any estimate as to when I will get a refund.

I was told when I called last week, no full refund for unused AP renewals (GDs). Congrats to PP who said she is receiving tho.

I used split payment to pay for said renewal. CM confirmed last 4 digits of CC. Larger portion was on a GC.

informed that ALL GC refunds would be In the form of a check. This instead of any sort of GC (refund to original or ecard). Said ck to be received after CC refunds

If they follow thru, very nice

 

[Welsh_Dragon]

I am back in a queue. Wish me luck!

 

[thisismyusername]

I was told when I called last week, no full refund for unused AP renewals (GDs). Congrats to PP who said she is receiving tho.

I used split payment to pay for said renewal. CM confirmed last 4 digits of CC. Larger portion was on a GC.

informed that ALL GC refunds would be In the form of a check. This instead of any sort of GC (refund to original or ecard). Said ck to be received after CC refunds

If they follow thru, very nice

Having the cash would be nice, especially if it takes us 2 years to get back. Thank you for answering my question!

 

[Lehuaann]

So I've received a refund but it doesn't quite seem the right amount!

Have a Platinum Pass activated end October 2019, which means I should have had around 7 months left on my AP. This was upgraded from a 10 day park hopper.

Emailed to ask for cancellation of the remainder of my AP (I tried calling at first, but am international so calling was tricky with the long hold times), which they acknowledged and processed. And got a refund for just under $400, which doesn't fit with the amount I was expecting if the refund of the remainder of my pass was pro-rated (7/12*$1195 (+tax?) which would have been around $700).

What I suspect they processed was either just refunding the period of time the parks were closed for (almost 4 months, which would fit with the refund amount I received), or refunding the amount I paid to upgrade to AP (can't remember the exact amount, but was probably around $600-700 to upgrade, and 7/12*600 = 350).

I've emailed them again and subsequently received the "Confirmation of Your Annual Pass Selection" email but no reply to the email I sent... I guess I will see what happens, but at least it appears that they have the correct option I chose in their system...

Will see what happens! Just wish they were more transparent about the whole process and made it easier to see what options you were requesting for and gave more information about how they calculated the refund instead of making me doing maths to try to figure out...

Refunds don’t take place until next month. Were you part of the first wave of refunds?

$400 does not sound right

 

[skeeter31]

So I've received a refund but it doesn't quite seem the right amount!

Have a Platinum Pass activated end October 2019, which means I should have had around 7 months left on my AP. This was upgraded from a 10 day park hopper.

Emailed to ask for cancellation of the remainder of my AP (I tried calling at first, but am international so calling was tricky with the long hold times), which they acknowledged and processed. And got a refund for just under $400, which doesn't fit with the amount I was expecting if the refund of the remainder of my pass was pro-rated (7/12*$1195 (+tax?) which would have been around $700).

What I suspect they processed was either just refunding the period of time the parks were closed for (almost 4 months, which would fit with the refund amount I received), or refunding the amount I paid to upgrade to AP (can't remember the exact amount, but was probably around $600-700 to upgrade, and 7/12*600 = 350).

I've emailed them again and subsequently received the "Confirmation of Your Annual Pass Selection" email but no reply to the email I sent... I guess I will see what happens, but at least it appears that they have the correct option I chose in their system...

Will see what happens! Just wish they were more transparent about the whole process and made it easier to see what options you were requesting for and gave more information about how they calculated the refund instead of making me doing maths to try to figure out...

According to the press release, that’s not how they’re calculating the refund. It would only calculate the time you could have used the pass prior to 3/16 (so in your case 5 months) and then deducted any visits you made. Then comparing that amount to the amount you paid.
https://allears.net/2020/08/10/news...orld-is-calculating-refunds-on-annual-passes/

 

[Runnsally]

According to the press release, that’s not how they’re calculating the refund. It would only calculate the time you could have used the pass prior to 3/16 (so in your case 5 months) and then deducted any visits you made. Then comparing that amount to the amount you paid.
https://allears.net/2020/08/10/news...orld-is-calculating-refunds-on-annual-passes/

That’s not correct - you don’t deduct visits that you made. You calculate the useable value of the pass and then subtract that from what you paid.

 

[MOM POPPINS]

Our passes expired May 15th. Are we entitled to any refund at all? We went to the parks for a few days in July. I can’t get through on the phone. I came here for help. Thanks in advance!

 

[Iowamomof4]

Our passes expired May 15th. Are we entitled to any refund at all? We went to the parks for a few days in July. I can’t get through on the phone. I came here for help. Thanks in advance!

Yes, you'd be entitled for a refund for the time the parks were closed until your original expiration date. So March 16-May 15.

Ours originally expired on May 12 (Platinum AP). I'm anticipating around $140 back for each pass (we purchased them back in 2018 before a price increase).

 

[Lehuaann]

VIPassholder gave me an estimated refund of $535.13

I guess I am calculating the Usable Value formula correctly?

$813.66 (cost of DVC Platinum Renewal December 2019)
x 103 days December 4, 2019-March 15, 2020 (number of days I could enter a park prior to March 16, 2020)
÷ 366 (total number of access days available under the Platinum Pass, including Leap Day)
= $228.98 Usable Value

$764 (AP minus Tax?)
- $228.98 (Usable Value)
= $535.02 (my refund estimation is actually $535.13)

I guess they aren't prorating or refunding the tax? That is almost $50.00.


Here's the date calculator I used to figure out my days
https://www.timeanddate.com/date/dateadded.html?m1=3&d1=31&y1=2021&type=sub&ay=&am=&aw=&ad=263&rec=

 

[wdw_dine_junkie]

Any suggestions on getting through today? (Asking for a friend, really!)

 

[MarBee]

Anyone want to check my math?
I paid in full for an out of state Platinum Plus Pass $994 before taxes. It was set to expire on June 27. (I missed out on 103 park days.)

I believe I should be getting back $279.73 per pass (assuming they’re not factoring in taxes).

am I right?

 

[Lehuaann]

PP passed on a formula. I personally have not seen that formula in an email or on the Disney World website. However, I'm sure that PP passed on the information to be helpful to us. According to that formula, you would calculate your refund as follows:

a) Write down the amount you paid for the annual pass.

b) Write down the date that you activated your AP at Disney World. You "activated" it by going to a Ticket Window or a Guest Relations window at Disney World. They should have handed you the AP card at that time.

c) Count the number of days between when your AP was activated and 03/16/2020 (the day the parks were closed).
So in your case, for December it's from the day your pass was activated to the 31st. January 2020 had 31 days. February 2020 had 29 days. For March 2020 use 15 days because the parks were closed beginning 03/16/2020.

d) (The amount you wrote down in Step A as the amount you paid) x (the number of days you counted in Step C) divided by (366 days per year because 2020 is a leap year) = the dollar amount of your usable value.

e) (The amount you wrote down in Step A as the amount you paid) minus (the dollar amount of the usuable value you calculated in Step D) = your refund amount.

If people think I'm wrong, let me know and I will delete.

Edit: this assumes you paid all at once (not monthly payments) and it assumes you waited until July to cancel.

For my estimate, in this step, they are not including the tax initially paid. The calculated cost of the AP goes down to $764 from $813.66

 

[lin7]

Any suggestions on getting through today? (Asking for a friend, really!)

You have to keep redialing, that's how I got in today

 

[OKWFan88]

This whole process and lack of knowing what the refund is, is mind boggling. It would have been helpful at least in my scenario as I probably wouldn't have requested a refund on my out of state Platinum AP if I knew there was a possibility that those of us who upgraded from park tickets to AP, might not get what we thought we were getting for a refund... I'm so confused with all of this.

 

[Duck143]

They told me if you paid with a GC, whether you still have it of not, the refund will be in the form of a new e-gift card. However expect to wait and additional time period measured in weeks to get the new GC. I have been unable to get any estimate as to when I will get a refund.

I was told that if we paid with a GC, we would get a check in the mail. I'm SO thrilled that we're all getting consistent information.

 

[lin7]

This whole process and lack of knowing what the refund is, is mind boggling. It would have been helpful at least in my scenario as I probably wouldn't have requested a refund on my out of state Platinum AP if I knew there was a possibility that those of us who upgraded from park tickets to AP, might not get what we thought we were getting for a refund... I'm so confused with all of this.

I didn't know that you would get less if it's an upgraded ticket to AP. Can someone confirm this?

 

[OKWFan88]

I didn't know that you would get less if it's an upgraded ticket to AP. Can someone confirm this?

There have been posts in this thread alluding to that... I don't think anything has been confirmed yet.

 

[thisismyusername]

There have been posts in this thread alluding to that... I don't think anything has been confirmed yet.

When I finally talked to someone today, that is what I was told. Any pass paid by gift card would be refunded by check and to expect it by mid October.