That sounds promising!!Here is the result of my statement research and convo this morning with Chase -
Looked at my prior MC charges going back to 2014. On the statements for 2014-2019, the DVC MC charge shows DVC with a 407 area code phone number. The 2020 DVC MC charge shows with an 800 area code phone #. The charges were all categorized as Travel, so maybe there is something internal to Chase to see them differently as Chase is saying.
Called Chase to ask for specific detailed info on how the charges look on their side, what is different between the 2019 charge and the 2020 charge. I need that detail to go back to DVC.
Chase explains each charge has a Merchant Category Code which determines how Chase sees the charge and whether the charge will qualify for the 0%. I asked for the different category codes on the 2019 and 2020 charges, to take back to DVC as DVC said the charges had been keyed the same on their side (thanks @bobbiwoz for that info!).
Chase looks up the merchant category codes, and finds that those codes are the same code for both the 2019 charge and the 2020 charge. And she says category code is valid for the 0% promo in 2020. So, the charge should have been categorized under the 0%. And she can’t figure out why it didn’t process to the 0%. She has opened an escalation ticket on their side to research why a charge with a 0% promo-eligible merchant category code was not processed with the 0% promo on their side.
Stay tuned....
Agreed!! Thank you, @Mathmagicland ! It would be great if we could find one person, or one code, that we can all use to get it sorted out for everybody!That sounds promising!!
I’m concerned about that as well.At this rate, my bill will be due before we get a resolution.
Nice to hear you have resolution for your charge. I’m hoping for the same. Re the external email - that makes sense, probably best so things don’t sit in someone’s personal email box. Using a generic Member Services email, it is accessible to many at DVC. I’m wondering why she didn’t email you that way.I Just received a phone call from DVC and they said Chase is going to retroactively apply the 0% interest offer to my charge. I asked if this applied to all members who charged this cruise to their Chase card but she said she cannot comment on other memberships. I also asked if she could send me something in writing so I would have it to refer to in case I didn't see it, but she said they do not have external e-mail access (Really? But Terri Shultz does?) but it is noted on my account. Guess I will keep my fingers crossed and keep you posted.
I won't consider this a resolution until I see it on a statement.Nice to hear you have resolution for your charge. I’m hoping for the same. Re the external email - that makes sense, probably best so things don’t sit in someone’s personal email box. Using a generic Member Services email, it is accessible to many at DVC. I’m wondering why she didn’t email you that way.
I decided to throw it back at Chase now, so on my Secure Message string on this topic I replied back with the comments from DVC that Disney was working with Chase to correct & Chase was going to be fixing it retroactively to 0%. I figured it put the convo with DVC on record in writing between Chase and me on my account, if needed in the future.I won't consider this a resolution until I see it on a statement.
I'm trying to decide whether to call Chase to ask if they see this happening on their side or just wait until the next statement. What are you going to do @Mathmagicland ?
I also sent Chase a message but just asked them to confirm they are working to retroactively add the 0% interest offer.I decided to throw it back at Chase now, so on my Secure Message string on this topic I replied back with the comments from DVC that Disney was working with Chase to correct & Chase was going to be fixing it retroactively to 0%. I figured it put the convo with DVC on record in writing between Chase and me on my account, if needed in the future.
I asked them if they could give me my new Interest Saving balance amount to pay for my upcoming payment due date. I really don’t know if they will be able to give that to me, as it would likely require a manual calculation. And I will try to guess at an amount to pay - Chase would expect me to pay some minimum even with the 0% based on the total balance. So I don’t want to pay just the non-MC charges,
This was sent late Friday afternoon so I won’t see a reply until next week.
I think it’s a security precaution- people can change phone numbers & maybe the DVC record is not yet updated. They ask me everything except member number at each phone call interaction, to help them ensure their records are current.When DVC called, I thought it was odd that they asked me to verify all my personal info including member number. They called me so the fact that they called my phone number on record should have been enough after I confirmed my name. Just thought that was odd.
Me too but usually it’s me calling DVC, wasn’t expecting it when they called meI think it’s a security precaution- people can change phone numbers & maybe the DVC record is not yet updated. They ask me everything except member number at each phone call interaction, to help them ensure their records are current.