ColonialMouse
Mouseketeer
- Joined
- Feb 26, 2012
I spent 45 minutes dialing (from 9AM) and 60 minutes on hold. The CM cancelled the reservation and then (without even asking) took the banked points and swapped them into the existing August reservation made with current use year points so I only had bankable points left. I then made a 4 day reservation to extend the August trip a bit (unfortunately no more Boulder ridge availability, so have OKW with a BRV and BCV waitlist) and will bank the remainder.
Long time on hold, but very good support, and I had forgotten about the banked points in the March reservation so would have needed to call MS to swap points anyway.
Bruce
Long time on hold, but very good support, and I had forgotten about the banked points in the March reservation so would have needed to call MS to swap points anyway.
Bruce