Really? Wow, that surprises me. I wasn't following DVC until BLT came into the picture. Just curious- how was AKV worse???
In many ways it was the same as VGC. Information was slow in getting out. There was a lot of confusion among members and Guides. But the situation was compounded by at least two factors:
1. There were a LOT more people interested in AKV than VGC. The VGC Founding Member program has a lot to do with there. There are only a couple thousand people who can buy VGC now while there may have been 10x as many interested in AKV. Even if they weren't immediate buyers, a lot wanted to see
point charts, dues, floorplans, prices, etc.
2. The "Founding Member" designation for AKV was more of a sales incentive than what VGC owners know it as. I believe only the first 250 people to buy AKV were promised they would get their name on a tapestry which would hang in the lobby, and they were to receive a small replica of the tapestry. Due to the small number who could participate, there was a mad rush from folks who didn't want to miss out. And again details were sorely lacking. People were desperate to get firm answers to the questions above (points, dues, etc.) while not missing out on the tapestry.
And it sort of got worse over time as details on the tapestry emerged. After a couple of months people were informed they would only get
12 characters total to personalize.
And nearly 2 years later the lobby tapestry was changed to a robe and the mini-tapestry a framed African necklace. (This didn't contribute to the initial frustration, but it still a sore point to many of those Founding Members.)
AKV was the first new resort roll-out under Jim Lewis so I guess some bumps were to be expected. BLT was much, MUCH better, but now VGC seems to be a step backward.
Still it seems like the California Guides are well-versed in VGC info now, and DVC has printed materials to send out to those interested. So overall I'd have to say it's a slight improvement over AKV. Guides were sort of left hanging between the Dec 24th mailer to Founding Members and the Jan 25 sales start date, but once sales began I think they were pretty much on the right track.