- Joined
- Nov 15, 2008
Just wanted to give an update on what we were offered for our June booking at Jambo. We were initially offered to switch to Kidani and get a savannah view ( we had standard @ Jambo. But we had to pay 5 extra points and they would cover the rest. After a day waiting to hear back from management to see if there was anything else they could do, they came back and offered the exact same thing. No offering to allow us to even move to a different DVC resort. And sounds likely only QS is what they have at the kidani pool bar ( which does not have things my kids will eat).
We had to accept or have them cancel our reservation all together. If we find out a “group” is coming in to Jambo and that was the catalyst, it seems like there could be other recourse we have. We are hoping since we didn’t “cancel” we may have some opportunity to better rectify in coming days. Bummer this is happening 2 weeks before my stay!
I know it’s a bummer, and it’s too bad they didn’t let people know sooner, because as soon as it was announced that DVC was opening, an internal email went to CMs that did not show Jambo,..this was before any mention of NBA considering it or the rooms disappearing from website,
So, I don’t think it was ever slated to open the 22nd., which makes no sense why they didn’t contact people sooner,
I think all QS places will have limited menus. Since you are DVC, on a points stay, can’t you go on and try to modify it yourself elsewhere?
If there are rooms showing on member site for booking, I would think you could do that.