I didn't want to say this publicly at first because I didn't want to risk any issues for the CM, and I also didn't want to cloud anyone's judgement, or rain on parades/impressions, but I'll say it without mentioning details of the CM. I was speaking to a CM onboard, just casual conversation about where they're from, and how they're doing that kind of stuff. The conversation lead to this CM divulging that they're not happy. They're not new, but many of the management team are, hired from other cruise lines, they try to run things the way they're used from the other cruise lines, and it's lead to a lot of issues back stage. Lots of contempt and turmoil. And this CM seemed very frustrated and fed up with it. But they're under contract. Plus they have financial obligations, so it's not like they can just put in 2 weeks' notice. So there it was. It wasn't something I wanted to hear. It made me sad for the CMs that have to deal with that while still putting on a happy face to appease
DCL guests the way they're accustomed to and expect. It made me sad to hear that's happening to one of my favorite brands, known for superior service, part of which we pay a premium for. But I'm glad and really appreciated having a human conversation with this CM and not just the show face. This CM really enjoyed the company and DCL itself. They expressed that over the years, DCL has come through for them, but the management onboard the Wonder does not exactly make for a good working environment.