Well I hope that person is misinformed... if that is actually true, then what they are saying is, everyone that follows the rules and waits in the queue will NEVER get tickets because it won't start again until all the random glitch/hack/forced attempt people get their emails.
This is what creates a secondary market. If Disney didn't want people selling tickets they should build a good system. This is what starts getting people like me, who are normally rule followers, starting to think "hey, it would be worth a premium as long as I got the tickets somehow."
I would love to know what was said at meetings after crap like this happens
Edit: I am not encouraging buying from unofficial places. I'm just saying this creates the frustration for that. Do not buy 3rd party tickets.