Disney arrogance - has it really ever changed? Anyone here remember the old days - trying to book a room or restaurant in the '70s? I remember back in those days, my dad would get so PO'd because WDW was the only resort that didn't have a toll free number. To book or change anything, you had to call them on your dime - and it was a lot more than a dime - long distance was charged by the minute and expensive back then! (Kids: ask your grandparents about "long distance" calls- lol)
He'd grouse that he was the customer paying THEM - and yet it cost him a fortune every time he called to give them more business. They'd put you on long hold at those long distance prices.