- Joined
- Nov 15, 2008
My passes were set to expire May 29th, during the closure, and I requested a refund in early July. In my case, a partial refund should have been the same as a cancellation since there was no portion left post reopening. The CM did confirm that I requested a refund, but I haven't seen any money yet, and I just checked the Disney World app and it shows the passes as expiring on 10/25 and eligible for renewal. Perhaps my refund request was never processed.
Since my passes expired prior to the reopening date, doesn't that mean I should be eligible anyway? Do I just have to wait until I'm out of the renewal window, or does the fact that the expiration was extended disqualify me?
Based on what you just said, yes, that should make you eligible. I do wonder if your request was missed,
I would call back and tell them that you did not want the extension, wanted the refund from March 15 to May 29th instead and had called to request that in the Spring.
Maybe even ask for a supervisor to contact you back about it. Good luck.