Anyone who thinks this was not a total 100% scam must be living on cloud cuckoo land.
Family problems?....blah blah. Who doesn't have family problems? So What?
Inefficient?......yea right, no inefficiency before money paid.
Husband cancelled ressi?.....Wasn't me boss! It was silly husband, not my fault
Inactive email?.......very convenient
Doesn't fully understand DVC procedures?.......What? Make a ressi by phone? You're kidding right?
No signs of a scam?......What about every sign of a scam?
Trying to resolve it?.........No, I dont think so. just pay the fr****in money
Lets be absolutely clear. If Rachel had not checked her ressi and taken steps, do you think she would be getting either a refund or a stay in WDW?
I really hope you get sorted out Rachel and well done on your patience and perserverance and great dignity in handling this awful situation
But, I really think this renter should be named.
If the contract had gone great, you had a wonderful time in the World and your experience with the renter was super and stress free there would be no problem in naming and recommending her. I dont see why the same should not apply when you have had such a horrible time.
Anyway you have the thoughts and best wishes from me and my family. Good luck.