I would call and call. Ask if you can speak to Maggie or Jessie or someone on their team. Demand to.
When Jessie came on the line with me today, she said that the entire 6th floor was closed from Sept until 10/28, which may have just been to keep me from asking why we were being moved instead of someone else.
I dont think IPO is clear on what is happening, and the regular reps seem to have not been notified of this change, because when I called to speak to someone this morning, I had a heck of a time convincing the lady I spoke to that there was even an issue.
Good luck, and again, I won't begrudge ya if you get to keep your villa. This is just ridiculous. I am far more fired up tonight than I was when I spoke to them. They caught me a little off guard. I did call and leave my guide a not so happy voice mail. The thing about the POS got me fired up too. I will be quite ticked if someone booked at 7 months and is sitting in a 2BR at AKV and I am stuffed in at SSR when I booked at 11 months DBD. I will be bringing that up on the phone tomorrow, along with the fact that my friend has now decided if my son does not have a place to sleep, he will just stay home.
Unfortunate that this happened. Both he and my sister are single, are rather well off financially, and were anxious to check out AKV. They are really unimpressed with the way DVC treats their members at this moment in time. My friend said that he received better compensation when he had to change rooms at a plain old hotel in San Francisco after 2 days because the plumbing needed work. That is part of the reason I am so fired up. I have talked up DVC to anyone and everyone since the day I bought into SSR, and now I feel kind of foolish.
Maybe I should have saved my money and booked us into an overbooked value resort. We would have ended up with the same room for alot less money, apparently.