That's not the same as my situation and a few other posters though which is causing the confusion and to be fair SWA does say they are extending only to
some travel funds likely because they want to be able to play it by ear.
I believe a poster mentioned that they used travel funds which when they cancelled the flight still reflected the existing expiration date but they had heard (from Points Guy I believe) that the funds would eventually be updated to June 2021. The thing for those of us that used travel funds to purchase tickets that are now needing to be cancelled or will be cancelled by SWA is we don't have confirmation from SWA that the travel funds will have the June 2021 date because it's not explicitly stated. Right now it's only for people who have used travel funds to purchase a ticket with an expiration date up to May 31st, 2020.
Our travel funds expire October 2020 (from a flight cancellation we did in October 2019).
- Those funds were used to purchase 1 of our 2 tickets for an April 2020 flight.
- No new travel funds are being created here
- AND our travel funds have an expiration date outside of the present window being provided.
That's the difference between what they are talking about in your above statement and my situation though I totally appreciate you trying to help out
.
So it's kinda a waiting game and I would feel much more confident if I knew someone's travel funds has already been updated to June 2021 when their original expiration date was past the May 31st date. We know we'll get the points back for my ticket if we cancel because that's just how it works. It's my husband's ticket that has the travel funds attached that we are wondering about. We're just waiting it out for a bit. The flight was April 12th so a lot of info can come out between now and then.