Superthread for Disneyland Resort Closure and Reopening, 3/14/20 - 7/17/20: Please Post All Relevant Questions and Information Here!

[jacandjan]

Love this forum but it seems that no one in charge wants to answer the question as to what sites are banned. PLEASE let us know so we don't get the dreaded email saying we violated the rules !!

 

[dina444444]

Love this forum but it seems that no one in charge wants to answer the question as to what sites are banned. PLEASE let us know so we don't get the dreaded email saying we violated the rules !!

When you post if it changes anything to a **** instead of what you typed or a link you copied that means it’s banned.

 

[jacandjan]

Just called to get a partial refund on our Flex Passes. Took less than 5 minutes and the cast member was super nice and knew what she was doing.

 

[rog80]

You only used 1/2 the days on the ticket and they're only offering you $34/ticket?

Yep they said "we had already used 2 days they would charge us what a regular gate 2 day park hopper with max pass would cost and refund the difference which was $34 a ticket"

So they decide to close the park right in the middle of our vacation and their reply is basically "too bad.......we will extend the tickets for you but your on the hook for 5 more plane tickets and hotel etc for two more days".

It has to be the same 5 people as well no taking different people or merging the tickets. I asked if we could bring 3 people for 3 days each (we have 10 paid days left on the combined passes) still no.

After seeing what other companies are doing to help out people caught up in this I really expected more out of Disney. The very least they should do is give us a 50% refund on the tickets.

 

[Cal-Pie]

The very least they should do is give us a 50% refund on the tickets.

Exactly! This is really disappointing customer service. I realize these are crazy unprecedented times, but I feel like the only customers that Disney is taking good care of are APs.

 

[tlcdoula]

Yep they said "we had already used 2 days they would charge us what a regular gate 2 day park hopper with max pass would cost and refund the difference which was $34 a ticket"

So they decide to close the park right in the middle of our vacation and their reply is basically "too bad.......we will extend the tickets for you but your on the hook for 5 more plane tickets and hotel etc for two more days".

It has to be the same 5 people as well no taking different people or merging the tickets. I asked if we could bring 3 people for 3 days each (we have 10 paid days left on the combined passes) still no.

After seeing what other companies are doing to help out people caught up in this I really expected more out of Disney. The very least they should do is give us a 50% refund on the tickets.

Have you tried to contact them again? I wonder if someone might be able to do something better for you. Sorry they dropped the ball.

 

[azdisneylover]

Thank you everyone keeping us updated as to what is happening in Anaheim, CA. I appreciate you taking the time to post any info you obtain. I am hoping DTD shops and eateries open up soon, with takeout options. (Marcelline's, would you consider shipping your goodies out of state, please?).

 

[thenicefamily]

Ok I broke down and called haha..

You are able to change the name on the ticket when you go to use that ticket at the gate there is no way to change it before hand.

I've been a Canadian lurker on these boards for months and months. I so enjoy reading everyone's posts. Up until now, though, I never felt the need to register because I only really had one question and, finally, another person asked! Thanks so much for calling. We are in exactly the same position. Canadian Offer, had to cancel plans. have rearranged now for September but, the only thing hanging over the trip was the 4-day pass that my husband won't use but, my daughter's friend now will (he's not coming now but, she is). So, we're all good. Great to know! Thanks so much for posting. And, thanks to everyone keeping the magic alive on these boards. Much appreciated.

 

[tlcdoula]

I've been a Canadian lurker on these boards for months and months. I so enjoy reading everyone's posts. Up until now, though, I never felt the need to register because I only really had one question and, finally, another person asked! Thanks so much for calling. We are in exactly the same position. Canadian Offer, had to cancel plans. have rearranged now for September but, the only thing hanging over the trip was the 4-day pass that my husband won't use but, my daughter's friend now will (he's not coming now but, she is). So, we're all good. Great to know! Thanks so much for posting. And, thanks to everyone keeping the magic alive on these boards. Much appreciated.

Anytime. I’m so happy to hear it will work out for you too. I’m holding on for hope that It will be safe by fall. I will probably call again in a few weeks to make sure we get the same answer. I found the online contact form and send one in. I will share it when I get a reply

 

[starry_solo]

See if they can give you a 2-day comp ticket to replace it, rather than a refund? Let them know that you cannot make it during the extension and see if they can do that instead? Although, isn't the Canadian ticket like a regular ticket, where you're supposed to use it or upgrade it within 14 days, which you couldn't because of the park closure?

You can't upgrade a comp ticket to anything else, but you might be able to let someone else use it or something?

 

[rog80]

Thanks for the advice all. I've called in 2 times now will try again. I'll update with any news.

 

[Kender]

Exactly! This is really disappointing customer service. I realize these are crazy unprecedented times, but I feel like the only customers that Disney is taking good care of are APs.

It is very sad to see not all tickets that were negatively affected (like the OP's) being as well taken care of as APs. I do think Disney is fumbling even the AP side of things, but they are are far better, more customer friendly options for sure.

I'm hoping the suggestion someone else made of perhaps 2 day comp tickets instead might be an option the OP is allowed to take. It seems like a good compromise to me. Although it does mean the value can't be applied to an upgraded ticket if they're true comps sadly as also mentioned and that they would have an expiration without value after... But that seems to be the position OP is already in with a partially used ticket.

I'm really hoping something comes out to help those who are in such a position . I feel lucky my biggest issue has been just "will they release an online way to choose an option for my AP or do I have to call".

Edit update: hit post reply by accident too early, sorry! Finished editing in my full reply.

 

[theluckyrabbit]

Is there a page that lists the banned sites so that we know if our posts will be deleted?

As far as I know, there is no list. If you type in the website and see *****, then that site is banned. Also, this subject comes up often enough with a certain popular site so that it can be fairly easy to remember.

 

[theluckyrabbit]

Which websites are banned?

If you type in the website and see *****, then that site is banned here.

 

[mrstrong]

a

 

[theluckyrabbit]

... I believe I know of one website that may be on the "banned list", but a confirmed list would be helpful.

It would be helpful for me as well. The best answer I can give you is to type in the website name, hit post, and if you see ***** in place of the name, then you will know that the site is banned here and your post should be edited or it will be deleted.

Love this forum but it seems that no one in charge wants to answer the question as to what sites are banned. PLEASE let us know so we don't get the dreaded email saying we violated the rules !!

I would love to print a list, but there isn't one. Everyone, please stop asking for a list that does not exist. Learn from experience: if you post something that comes up *****, then take it down yourself before it gets deleted. If you see someone else post a website that gets taken down, then don't post things from or link to that website.

 

[StormyCA]

I think the problem with having a list of banned sites is that it actually serves to publicize them. Not what the Disboards wants to do.

I think if someone accidentally or without knowledge links to one of them TPTB will look at that person's posting history. It'd probably be pretty apparent that they acted out of ignorance and not as a 'spammer'. Post banned links a few random times as part of 'on topic' comments on threads, oops that's my bad. Post link(s) to the same website over and over on different threads trying to fly under the radar, pretty sure you'll get a warning and a chance to explain. Keep doing it, get a ban.

If you post a link that ends up with ****, just edit your comment to remove it. No harm, no foul.

Just my two cents. I know I've done it myself unknowingly it in the past. No one came and stole my dog as revenge.

 

[choirfarm]

IWhat do you mean *** .... That said, I rarely look at my post after I've done it unless someone quotes it. I had no idea there was a banned website list here.

 

[hiroMYhero]

IWhat do you mean *** .... That said, I rarely look at my post after I've done it unless someone quotes it. I had no idea there was a banned website list here.

When you see ***** in a post, it means the DIS filter has worked and filtered out profanity or a banned site.

You can check it by typing in a questionable word and then tap Preview instead of Post Reply.

If your Preview shows *****, you know the filter has worked.

 

[mentos]

When you see ***** in a post, it means the DIS filter has worked and filtered out profanity or a banned site.

You can check it by typing in a questionable word and then tap Preview instead of Post Reply.

If your Preview shows *****, you know the filter has worked.

Thanks for the tip. I tried it with an obviously pornographic website and it still let it through. Haha, doh.