Have you ever used/activated your renewed pass? If not, it might be easiest to call & cancel that one, and just buy a new pass instead
(since they’re finally allowing that for those who qualify- which my girls do not, since theirs expired last year
).
I am sorry to hear that! I called MS just a few days ago (so, not at GS in the parks) to renew my current DVC Gold. She asked me what I wanted- gold or plat. I stuck with gold, but she offered me the choice. From what you and others have said, it seems they are looking at
upgrades quite differently from
renewals.