Looking over the responses to my posts, I see that many folks have missed what I said that I used to love Disney. I grew up with Disney cartoons and movies. I went to DL many, many times as a kid - usually several times in a year. I used to look forward to my next trip. I used to spend hours with my daughter going over Disney pin websites and looking at her pins. I even used to listen to Disney park music in the car, at work, while walking, etc. Like many of you, I used to look at posts on Disboards from people that were angry with Disney and couldn't understand why they said the things they did. After all, everything that I had experienced was great.
We had some great trips. Some magical trips. But our last one sure wasn't. It was bad enough to make us not only not want to go to the parks again, but to stay away from other things that are Disney entirely.
You can say that its just my perception, but you really need to take a look at other forums, travel sites, etc., and see what people are saying about Disney parks. Many of their experiences match mine. Now, i'm not parroting them, but since we all came to the same conclusions independently, that is telling.
You can say its only my perception that Disney doesn't care about me and my family's experience. If that is true, why did the CMs not do anything about the rude and inconsiderate people bumping, jostling, hitting each other, acting up in line? I've never experienced this at Disney before, why was it tolerated now? They were there and watching. Why did the CMs not do anything about the free for all that we experienced trying to get on a tram? Why did they not summon security or law enforcement? After all, they were there and saw it. Why did they not stop the foreign tour groups from loudly singing as they walked as a group, and why did they not do anything when they barrelled through a crowd of people, making people get out of their way and almost knocking my daughter to the ground? After all, CMs were there. Again, I NEVER experienced any of this in the parks before. It may be a retorical question, but why did Disney allow that kind of bad behavior from guests so that it impacted my enjoyment?
Yes i'm angry at Disney, but there's also a part of me that is hurt. I loved Disney. But our experience was so bad as to take that love away.
You may not like what I say about Disney, and you may try to explain it away, but it all happened and I stand by it. We're just going to have to agree to disagree.