Paul, I would love to say your correct about disney but you are not anywhere near correct. I use to work for Disney and was there almost 8 years before I had had enough and left for good.
I started working in food service and then got into the entertainment division..YEA! But I can tell you as a employee, the entertainment department employees are treated like royality and the others like trash. Granted I worked my butt off in the entertainment department but it was a dream job. Disney was a great place to go and visit and wonderful to work for, but I left when one CEO, which I won't name, ruined the magic of the whole experience that Disney had. Underground and backstage tours is just one of many ways that were never ever envisioned by Walt. Granted Disney is for children but tons of adults go and just love it, but behind the scene tours were nothing more than a way to line his wallet and build up his stock options or golden parachutte.
Now I live about 25 minute from WDW and I haven't been in 9 years, because I can't afford to take my kids. Admission prices just went up to 71 a piece, per person, per park. So for me to take my 3 kids and myself would cost me 284 plus 10 for parking, oh and then there is the 10 small container of popcorn and 5 dollar 20 oz bottle of soda. Anyways going to disney is something I will probally never see again and my kids won't enjoy the magic of disney either. On a side note, when I work for Disney (magic kingdom) the park was always spotless, and lines straight for the rides and so on. Well the last time we visited Magic kingdom I was sick at the pure filth and no real lines for ride, people cut you and everything, it was a miserable experience. I did complain to customer service and they just said sorry but we are a busy business. So when I got home, I called disney and said I was disappointed and they said sorry but things change and as long as people enter the gates they aren't going to change. So after that phone call, we bought season ticket to universal studios/Island of adventure. My kids love universal, but they would love to see what Disney is like. Hey maybe I will win the lottery someday..LOL
Anyways, I guess my point is, that in todays society it is not the customer is always right anymore. It's about money and if you, the customer, aren't happy or satisfied you might get a so sorry, but they aren't going to do anything about it.
If someone gets the right phone number to call and gets help please let me know! I would really like to get the ban removed from my record and I refuse to write vmk again, plus vmk shorty said I would be banned much longer if I wrote again and frivilious issues.
Take care everyone